CRM stands for Customer Relationship Management. Originally, the term referred to the general practices and strategies companies used to manage and interact with their customers.
With the wide adoption of computers and the Internet, however, CRM became a synonym for the software used to manage those practices and strategies. You probably must have heard about other CRM providers as well. However, if you are looking for a CRM solution for your website or small business, going with providers like Salesforce is probably going to be overkill, and very expensive, as that software is designed for large corporations.
One of the best solutions for small and medium businesses is Agile CRM. They have pretty much all the features that is offered by other CRM providers, but charge a much more affordable price. For instance, up to 10 users the software is completely free to use.
To add to this, a complete CRM software is the one that will help automating three main business areas: sales, marketing and customer support.
Agile CRM comes with several features for each of those areas. The Sales Automation part includes a detailed contact data database (which allows you to search for contacts based on past conversations, for instance), chronological view, calendars, events, deals, project management and so on.
The Marketing Automation section includes drag-and-drop designers, custom pop-ups and signup forms, email campaigns, email tracking, social media integrations, analytics and more.
The Helpdesk, which is the section dedicated to customer support, enables your business to provide personalized support more efficiently through a ticketing system. Other features include groups, smart views to prioritize tickets, service level agreements, canned responses and so on.
As I mentioned before, the software is completely free up to 10 users, so give it a try!
Another reason why you should give a try to this CRM is that you can also earn some extra money with its affiliate program. Agile CRM recently launched an affiliate program where you can earn 20 percent commissions by referring more customers to them. You can read more about it in this article.
Original post: Looking for a CRM? Check out Agile CRM